Contact
Before you contact us
Where is my download link?
Once your payment is confirmed, you will receive an email with your download link (sent separately).
Please check your spam or junk folder just in case.
You can also access your files anytime here:
https://account.ypresets.com/
using the same email you used for purchase.
Do I need a Dropbox account?
No. You do NOT need to create a Dropbox account.
You will receive a unique download link. Simply open the link and download the files directly to your device.
Do not click “request access” or try to join the folder as this is not the correct way to download.
We highly recommend watching the included video tutorial for step-by-step guidance.
Why don’t my videos look like the examples?
Make sure you are shooting in the correct format.
Our iPhone LUTs are designed for Apple Log footage, not standard video mode.
Lighting, exposure and white balance also play a big role.
LUTs enhance good footage, they cannot fix badly exposed clips.
If your result looks too bright or too dark, simply adjust the brightness/exposure accordingly - small tweaks make a big difference.
Why does my video look graded in the Blackmagic app, but saves without the LUT?
This usually means the LUT is only being previewed, not baked into the video.
In the Blackmagic Camera app, you need to turn ON the option to bake the LUT into the footage before recording or exporting. If this setting is off, your video will save in Apple Log (flat), even though it looks graded in the app.
Double check the LUT/bake-in setting in the app, turn it on, then export again. (refer to the included video tutorial)