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Before you contact us

Where is my download link?

Once your payment is confirmed, download a zip from your order email or order page.

You can also download again anytime here:

https://account.ypresets.com/

using the same email you used for purchase. Unzip the file on your device, then follow the install guide.

Do I need a cloud account to download?

No. After you pay, download a zip from your order email or order page, then unzip it on your device.

No special cloud account is required. Re-download anytime at https://account.ypresets.com/ with the email you used at checkout.

Why don’t my videos look like the examples?

Make sure you are shooting in the correct format.

Our iPhone LUTs are designed for Apple Log footage, not standard video mode.

Lighting, exposure and white balance also play a big role.

LUTs enhance good footage, they cannot fix badly exposed clips.

If your result looks too bright or too dark, simply adjust the brightness/exposure accordingly - small tweaks make a big difference.

Why does my video look graded in the Blackmagic app, but saves without the LUT?

This usually means the LUT is only being previewed, not baked into the video.

In the Blackmagic Cam app, you need to turn ON the option to bake the LUT into the footage before recording or exporting. If this setting is off, your video will save in Apple Log (flat), even though it looks graded in the app.

Double check the LUT/bake-in setting in the app, turn it on, then export again. (refer to the included video tutorial)

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